Mega Call Center, the best place to file a complaint or complaint
Mega Call Center is the best choice for those who want to file a complaint and want to get a solution as soon as possible. Mega is one of the banking institutions in Indonesia and already has many customers. Various products and services can attract the interest of their loyal customers.
Similar to other banking institutions, even if they want to provide the best service for customers and the general public, they still cannot satisfy all their customers. That is why there are still some complaints and complaints that they receive for development and progress from the bank itself.
In addition, everyone has different opinions, so it is only natural that the bank still receives the complaint, including Bank Mega. Actually, there are many ways that customers can file complaints, either through the website, customer service, call center, or directly visit the Bank Mega office.
Nevertheless, many customers prefer the Mega call center service to file complaints because it is considered more convenient and simple than having to go all the way to branch offices or centers. However, you need to know in advance the things related to the call center so that you do not take the wrong step.
How to contact call centers
How can you submit a submission if you do not know how to contact the call center from Bank Mega. You can contact the call center via landline or mobile phone, so it depends on the comfort of each person when contacting the call center to file a complaint or complaint.
For those who want to use a landline to contact the Mega call center, call 1500010. It is different if you want to use a regular mobile phone, and then call the number 60010. You can contact both numbers anywhere, both at home, office, public places and others.
Both numbers are only used for people in Indonesia. But for foreign customers and wanting to file complaints with Bank Mega, you do not need to worry, since there is also a special call center service for customers who are abroad, namely by calling the number 021-29601600.
First, you will be greeted by an answering machine that usually occurs when you contact Mega’s call center. After that, there are several menus that you need to select according to the complaint or the intention to contact the call center. Only then will you be connected to Bank Mega to solve the problem.
Other ways to make a complaint
As already mentioned, call centers are not the only way to file complaints or problems related to the products and services of Bank Mega. There are many other ways that you can choose to file the complaint and you can choose it according to your needs and desires.
In addition to the Mega call center , there is a Bank Mega webmail as a replacement for mega bank emails. You need to visit the official website of Bank Mega first, and then visit the consultation page on the web. You will find several categories of common problems and you just need to specify the appropriate ones.
Then there are other services that you can use to file complaints, such as social media. Bank Mega provides several social media sites, such as twitter, facebook and instagram that you can use to find more information about products and services to complain complaints.
The last step you can take to file a complaint is to go directly to Bank Mega’s offices, both branch offices and headquarters, depending on the complaint you submit. Some complaints need to be resolved at the head office, although there are some that are enough to reach the branch office.
Can complaints be free of charge?
This question is often asked by those who want to contact the call center. Many of us will think repeatedly about contacting the call center because we think it will take up a lot of credit. So does contact with Mega call center consume a lot of credit?
Just like call centers in general that require credit when they want to contact them. It’s just that, it’s not as big as we can imagine since it depends on the type of phone used, the operator and how long we talk. But you still have to give credit first.
As previously discussed, Mega’s call center can be contacted using landlines or regular mobile phones. If you’re using a landline, the only tariff charged is a local fee so it won’t cost you much credit so you don’t have to worry.
However, for ordinary mobile phone users, it also depends on which operator you use because each operator has its own policy regarding tariffs for contacting the call center. Nevertheless, the price is generally calculated in a matter of minutes so the longer you call, the more the price will be.
Is the service available for 24 hours?
In addition to credit problems, the problem of service time or operating hours for Mega call centers is also an issue for many people. Many customers will think in advance when it is the right time to contact the call center because they do not know the opening hours provided by the bank.
In order to provide satisfactory service for customers and the public, Bank Mega provides a 24-hour call center service. So you can contact the call center anytime and anywhere whenever you need it. For example, in the morning, during the day, at night or early in the morning.
The sooner you file a complaint or complaint, the faster you will get the best solution. This is one of the best forms of service that Bank Mega wants to provide to customers and the public. So you don’t have to worry when you get into trouble like this.
So, when you experience problems related to products and services provided by Bank Mega, you can immediately convey it through the Mega call center. This way, the problem will not drag on and can get the best solution quickly so thatno problems continue.
Common problems when contacting call centers
Any banking institution, restaurant, office, or business that is already large usually has a call center number as a forum for customers and customers to file complaints and complaints. Likewise with Mega call centers that are always well served and provide solutions on target.
If you experience problems when using Bank Mega products, of course, it is quite annoying, especially if you are busy and have a lot of work, surely emotions also contribute to it. Along with a call center that cannot be contacted at a certain time, the problem can get worse.
The problem of call centers that cannot be contacted usually arises due to the large number of incoming calls, which increases telephone traffic. This is normal and the solution you can do is to contact him at a later date or avoid rush hour, such as working hours so that the connection is smooth.
For those who are experiencing problems or have questions related to Bank Mega products and services, you can contact the call center number that has been provided. Make sure you use this Mega call center service to solve the problems that happen.